Contact Us
Got a question about a review, spotted something that needs updating, or just want to flag a casino we haven't covered yet? Here's how to reach the Online Casinos team, and what we can and can't help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and aim to reply within a couple of business days, though it can take longer during busy periods. Please include as much detail as possible — for example, which casino or page your message relates to — so we can get back to you with something useful rather than a generic reply.
What we can help with
- Corrections or updates to information on any casino review or comparison page
- Questions about how we rate and rank Canadian online casinos, including our approach to sites outside the standard framework
- Suggestions for a casino brand we haven't yet reviewed
- General feedback on the site, its content or its usability
- Media, partnership or advertising enquiries
What we can't help with
We're an independent review and comparison site, not a casino operator, payment processor or regulator. That means there are some things we're simply not positioned to resolve directly:
- Account issues, deposits or withdrawals — these need to go through the casino's own support team, since we don't have access to player accounts or transaction records.
- Bonus disputes or wagering questions — the operator's customer support can check the specific terms attached to your account. For a general grounding in how these terms work, our reviews cover the key conditions attached to each welcome offer.
- Concerns about your own gambling habits — if gambling is starting to feel like a problem, our Responsible Gambling page has practical guidance and support resources.
- Legal or regulatory complaints — these should go to the licensing authority named in the operator's own terms, not to a third-party review site.
Before you write in, it might already be answered
A lot of common questions are already covered elsewhere on the site. If you're deciding between operators, our ranked comparisons of sites like Cashed, SlotsGem and WinnerIsland break down bonus terms, payment options and game selection side by side. If you want to know more about how the site itself operates, our About Us page explains who we are and how we work, and our Terms and Conditions cover the legal basis on which the site operates.
A note on accuracy and independence
Online Casinos may earn a commission when readers sign up through links on this site, but that never decides which casinos we rate highest or how we describe their terms. If you spot something on a review that looks out of date — a bonus amount, a payment method, a licensing detail — please tell us. Casino terms change often, and reader reports are one of the ways we catch updates that need making.
Sending a message that gets a fast, useful reply
To help us help you quickly, it's worth including a few details when you email:
- The name of the casino or the exact page URL your message relates to
- A short, clear description of the issue or question
- Any relevant dates, screenshots or reference numbers, if applicable
- Whether you're looking for a correction, general feedback, or something else
That's really all there is to it. Drop us a line at [email protected], and we'll take it from there.